Help Center

If you are not 100% satisfied with your purchase, no worries, we are here to help to offer 30-day Return Policy. Just contact our Support Team at support@lookeetech.com to get your problem solved quickly. 

We offer these domestic shipping options to our valuable customers in the US:

Free Standard Shipping in 5-7 business days

Expedited Shipping in 3-4 business days

Priority Shipping 2-3 business days 

And, we ship internationally to selected countries by USPS International Standard Service 10-20 business days and FedEx International service in 3-6 business days. If you can't find your country in the accepted country list, please talk to our Customer Support Team via Chat, Messenger or Email: support@lookeetech.com. 

In Lookee Tech, we always stand behind what we sold with full confidence. So this is why we offer the Worry-Free One Year Warranty for all products from Lookee Tech to give our customer a peace of mind.

If you need any supports for the products in your hand, please feel free to contact our awarded Customer Support Team at support@lookeetech.com. You will be assured to get our quick response in 24/7! 

No, Lookee® Sleep Monitors are designed for using and tracking your blood oxygen saturation level, heart rate during your sleep. They are not waterproof. If you get them wet, that may damage the device. 

Lookee® Sleep Monitor is working with both smartphone phone or tablet. You could download the FREE APP on Android and iOS Mobile devices. However, the App is compatible with Android 5.0+, iOS 9.0+. 

1. You can screen the QR Code of the App on the packing box if they are available there, or 

2. Search the App name in the product manual from iOS App store or Android's Play Store. 

The App name for Lookee® Wrist Sleep Monitor is "SnoreO2", where the "O" is the letter to represent Oxygen. Some users may take it as zero "0" by mistake and couldn't find the App. 

The App name for Lookee® Ring Sleep Monitor is "ViHealth". 

Recording up to 20 hours during sleep and 12 hours during activity. But it depends on your sleep condition. More events during your sleep will drain the battery faster. You may check the battery power from Dashboard on your APP when connected, and may charge your Lookee Sleep Monitor in every 1-2 days to make sure a whole night sleep monitoring. 

Charge your Lookee® Sleep Monitor for 2-3 hours by USB Charging Cable (5V) from a computer USB Port or 5V USB Wall Charger in every 1-3 days depending how many hours you sleep and your sleep condition and events. The LED will turn off after it is fully charged. 

There are a couple of things you may want to look at:

1. Please make sure to charge your device promptly. Normally the device can work up to 20 hours after a full charge. But everyone has different situation. The more events you got in your sleep, the faster was your battery drained. So, we recommend to charge your monitor in every 1-2 days. 

2. Please make sure to fit your finger on the finger ring sensor well. If it is too loose, the monitoring may be stopped during your sleep because we are using a automatically detection technology on the sensor. If the finger leaves, the monitor will turn off automatically. 

3. Please make sure to fully insert the Micro USB connector of sensor cable into the device. And when you put your finger into the ring sensor, and turn on the device, the sensor should turn on the Red LED and send you a Vibrating Reminder to show you it starts working now.  

The silicone sensor is engineered to work on any finger of our hands. If it is too tight then we select other fingers. We recommend thumb, index finger or middle finger for the best result. 

Yes, we can help you with Sensor Replacement Program if your silicone sensor is broken under normal use. Please do contact our Customer Support at support@lookeetech.com with the pictures of your sensor. 

Charges as below:

During one year warranty:

Only Expedited Shipping charge: USD19 for US customers, and CAD25 for Canadian Customers. 

Out of one year warranty or order a new one as a spare: 

Total Charge including shipping: USD39 for US Customers. CAD55 for Canadian Customers. 

You can find the Serial Number Or SN # on the unit. Please check HERE for more information. 

Please check here a resource from the Division of Sleep Medicine at Harvard Medical School HERE.

Lookee® Sleep Monitors are designed for Sleep Apnea, tracking your blood oxygen saturation level, heart rate and CPAP effectiveness if you are using CPAP. If you don’t use CPAP, when the sleep apnea event happens, your oxygen level drops below the threshold you preset on your App (80%-95%), the vibrating alarm will gently shake your finger to slightly wake you to change your sleep position to breathe well again.

We can see most users who are using our devices in this three scenarios: 

1. Track their CPAP treatment. 

2. Don’t want to or can’t use CPAP. The device can help prevent the user from sleeping on unhealthy low oxygen level. 

3. Temporary Solution during short trips. 

Please note, Lookee Sleep Monitors are not medical devices, and not intended to replace your CPAP treatment. .  

Lookee® Sleep Monitors are not intended to replace your CPAP treatment but designed as the essential accessory of your Sleep Apnea and CPAP treatment.

Per Sleep Apnea Association Statistics, over 18% sleep apnea patients is still tired with CPAP treatment even the CPAP reports show the good AHI numbers. (By the way, Lookee Tech CEO is one of them! It was why he created this business). And over 43% patients may not get the best treatment solution even without any awareness. 

Here are some common reasons: Read More HERE